Return & Refund Policy

Duck Creek Apothecary Last updated: August 2026

We want you to love your Duck Creek Apothecary products. Because we sell health, wellness, and consumable goods, our return policy is designed to balance customer satisfaction with product safety and hygiene standards. Please read the details below before requesting a return.

Order Issues (Damaged, Defective, or Incorrect Items)

If your order arrives damaged, defective, or if we shipped you the wrong item, we will make it right at no cost to you.

• Contact us within 7 days of delivery at hello@dca.world, including your order number and a photo of the item/packaging.
• We will send a replacement, correct item, or full refund — your choice — once the issue is confirmed.
• We cover return shipping costs for our own errors or damaged/defective goods.

Unopened, Unused Products

If you simply change your mind, we accept returns on unopened, unused, and unopened-seal-intact products within 14 days of the delivery date.

To qualify:

• The product must be unopened and in its original packaging with the seal intact.
• You must have your order number or proof of purchase.
• Return shipping is the customer’s responsibility unless the return is due to our error.

Once we receive and inspect the returned item, we will notify you of the approval status of your refund. Approved refunds are issued to your original payment method within 5–10 business days.

Non-Returnable Items

Because our products are ingested, applied topically, or otherwise used on the body, the following cannot be returned or refunded once opened or used, for health and safety reasons:

• Nano CBD tincture drops and capsules
• Topical creams, balms, and sprays that have been opened
• Coffee products and enema kits
• Pet products that have been opened
• Sale, clearance, or final-sale items
• Gift cards

This policy protects the safety of every customer by ensuring products we restock have never left our control.

Cancellations

Orders can be cancelled free of charge as long as they have not yet shipped. Once an order has shipped, our standard return policy applies. To cancel, email hello@dca.world as soon as possible with your order number.

Exchanges

We’re happy to exchange an unopened, unused item for a different product or size. Follow the same process as a standard return, and let us know what you’d like to receive instead. If there’s a price difference, we’ll invoice or refund the difference accordingly.

How to Start a Return

1. Email hello@dca.world with your order number, the item(s) you’d like to return, and the reason for the return.
2. Our team will confirm eligibility and provide return instructions (and a prepaid label, if applicable).
3. Pack the item securely in its original packaging and ship it back to us.
4. Once received and inspected, we’ll process your refund or exchange.

Late or Missing Refunds

If you haven’t received a refund after 10 business days of approval, please first check with your bank or card provider, as processing times vary. If you’ve done this and still have not received your refund, contact us at hello@dca.world.

Questions?

We’re a small, family-run business, and we want every customer to feel confident buying from us. If anything about your order isn’t right, reach out — we’ll do our best to fix it.

Duck Creek Apothecary Email: hello@dca.world Texas, USA

This policy is a general template and does not constitute legal advice. We recommend having it reviewed by a qualified attorney familiar with e-commerce and hemp/CBD regulations in your state before publishing, to ensure it reflects your actual business practices and complies with applicable consumer protection laws.